August 2025–Present
Versaterm
Support Specialist I – Technical
Work across enterprise public-safety applications, application logic, databases, integrations, and production troubleshooting. Contribute to defect investigation and resolution, engineering workflows, technical documentation, and internal AI/tooling initiatives.
- Worked on more than 100 production defects across application and data workflows.
- Led a six-person team developing the RMS Aion prototype.
- Helped modernize developer workflows for a group of 15+ engineers.
- Published 28 customer-facing technical knowledge articles as part of a documentation initiative.
- Presented technical tooling and workflow demonstrations to engineering leadership.